| Navajo Transit System |
| Title VI/ADA Complaint Procedures |
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Navajo Transit System is committed to a policy of nondiscrimination in the provision of public transportation service. If you believe that you have been subjected to discrimination due to your race, color, national origin, or disability, or have a complaint about the accessibility of our service, you can file a complaint. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. |
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How do you file a complaint? You can call the Navajo Transit System at (928) 729-4002 or use the accompanying form.
 Discrimination_Complaint_Form
You may file a signed, dated and written complaint no more than 180 days from the date of the alleged incident. The complaint should include:
- Your name, address and telephone number. (See question 1 of the complaint form.)
- How, why, and when you believe you were discriminated against. Include as much specific, detailed information as possible about the alleged acts of discrimination, and any other relevant information. (See questions 6, 7, 8, 9, 10, and 11 of the complaint form.)
- The names of any persons, if known, whom the director could contact for clarity of your allegations. (See question 11 of the complaint form.)
Please mail, email, or return your completed form to: Transit Manager, Navajo Transit System PO Drawer 1330 Window Rock AZ 86515 Email: navajotransit@outlook.com |
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Do you need complaint assistance? If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at (928) 729-4002. How will your complaint be handled? Navajo Transit System investigates complaints received no more than 180 days after the alleged incident. We will process complaints that are complete. Once a completed complaint is received, we will review it to determine if it has jurisdiction. The complainant will receive a letter acknowledging receipt of the complaint and whether we have jurisdiction to investigate the complaint. Navajo Transit System will generally complete an investigation within 90 days from receipt of a complaint. If more information is needed to resolve the case, we may contact you. Unless we specify a longer period, you will have ten (10) days from the date of the request to send the requested information. If the requested information is not received, we may administratively close the case. A case may also be administratively closed if you no longer wish to pursue it. After the investigation is complete, Navajo Transit System will send you a letter summarizing the results of the investigation, stating the findings, and advising of any corrective action to be taken as a result of the investigation. If you disagree with our determination, you may request reconsideration by submitting a request in writing to us within seven (7) days after the date of the letter, stating with specificity the basis for the reconsideration. We will notify you of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, we will issue a determination letter to the complainant upon completion of the reconsideration review. |
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Do I have other options for filing a complaint? We encourage that you file the complaint with us. However, you may file a complaint with the New Mexico Department of Transportation or the Federal Transit Administration: New Mexico Department of Transportation 1590 Pacheco Street Suite A-10 Santa Fe, NM 87505 1-800-554-0936 1-505-470-9668 www.dot.nm.us Federal Transit Administration Office of Civil Rights 1200 New Jersey Avenue SE Washington, DC 20590 1-202-366-4043 www.transit.dot.us |
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How do I obtain more information? If you need more information on our nondiscrimination obligations or complaint procedure, please contact us at (928) 729-4002. |
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